Our Returns, Refunds & Complaints Policy
Your Trusted Florist in Bexley – Fresh Flowers Guaranteed
At Bexley Florist, we pride ourselves on bringing fresh, beautiful blooms to homes and businesses across Bexley. Our experienced team takes extra care to carefully select, arrange, and deliver your flowers in peak condition. Your satisfaction is our top priority – that’s why we offer a comprehensive fresh flowers guarantee along with a transparent returns, refunds, and complaints process.
Fresh Flowers Guarantee
We source only the freshest flowers for every arrangement. Our freshness guarantee assures you receive blooms that last. If you’re not completely happy with the freshness of your flowers when they arrive, please contact us within 24 hours of receipt. We believe every customer in Bexley deserves the finest, longest-lasting stems!
Damaged-On-Arrival Policy
While we take the utmost care in packaging and delivery, rare issues may occur during transit. Should your flowers arrive damaged, wilted beyond recovery, or not as described, we ask that you notify us within 24 hours of your delivery.
When reporting a damaged delivery, please provide clear photographs of the flowers and a detailed description of the issue. This helps us assess the situation quickly and offer you the best solution.
Freshness and Quality Window
Our flowers are guaranteed to arrive fresh and vibrant. We recommend placing arrangements in fresh water and following any included care instructions. Our freshness commitment covers your first 3 days after receipt, giving you peace of mind to enjoy beautiful flowers without worry.
Refunds & Replacements
If your flowers do not meet our quality standards due to freshness or delivery damage, we will gladly offer you a choice of a replacement arrangement or a refund, depending on your preference and availability of stock. Refunds will be processed to the original method of payment within 7 business days once the return or complaint is reviewed and approved.
For arrangements that are customised or seasonal, replacements will be matched as closely as possible to the original order.
How to Make a Complaint
Your complete satisfaction is important to us. If you have any complaints about your order or our service, please contact our team as soon as possible. Clearly describe the issue, and if possible, provide supporting documents or photographs. Our team will investigate all complaints promptly and aim to resolve them within 3 business days.
Our Commitment as Your Local Bexley Florist
As a trusted florist proud to serve Bexley households and businesses, we are committed to honesty, reliability, and beautiful fresh flowers every time. Our local knowledge, passion for floristry, and customer-first approach make us the florist of choice in our community. Thank you for trusting Bexley Florist with your important moments.
