E-Commerce Terms & Conditions for Bexley Florist

Terms & Conditions of Sale - Bexley Florist Online Flower Delivery

These Terms & Conditions ('Terms') govern all online ordering and flower delivery services provided by Bexley Florist ('we', 'us', 'our'). By placing an order through our website, you agree to be bound by these Terms. Please read them carefully before ordering. These Terms apply to all customers in Bexley and the surrounding areas seeking our flower delivery services.

1. Ordering Process

1.1 Placing an Order: Orders can be placed directly through our website at any time. To place an order for flower delivery to Bexley or nearby locations, you must complete the checkout process, providing accurate recipient details, delivery information, and selecting your desired products. It is your responsibility to ensure all details are correct prior to submission.

1.2 Confirmation: Once your order is placed, you will receive an order confirmation message on-screen and, where possible, via your chosen contact method. This confirmation acknowledges receipt of your order; it does not signify acceptance. Acceptance occurs when we dispatch your order for delivery.

1.3 Delivery Restrictions: Our online flower delivery service covers Bexley and surrounding areas. If your delivery address falls outside our coverage, we reserve the right to cancel and refund your order.

2. Product Descriptions & Availability

2.1 Product Variations: Whilst we endeavour to display flowers and arrangements as accurately as possible, variations may occur due to seasonal availability or supply constraints. Substitutions, where necessary, will be of equal or greater value and as close to your chosen style as possible.

2.2 Availability: All products are subject to availability. If any items are unavailable after you place your order, we will contact you promptly to arrange a suitable alternative or refund.

3. Prices & Payments

3.1 Pricing: All prices displayed on our website for online flower delivery to Bexley are inclusive of VAT where applicable, unless otherwise stated. Delivery charges, if any, will be added at checkout and clearly stated prior to payment.

3.2 Payment Methods: We accept payment by the methods shown at checkout. Your payment will be processed securely using industry-standard encryption. By providing your payment information, you authorise us to take payment for your order, including any applicable charges.

3.3 Pricing Errors: If any pricing error is discovered after submission of your order, we reserve the right to contact you for confirmation, or to cancel and refund the order if necessary.

4. Delivery Terms

4.1 Delivery Areas: We deliver to all addresses within Bexley and adjoining neighbourhoods as stated on our website. Delivery to other areas may be refused or incur additional charges.

4.2 Delivery Times: We aim to deliver on your preferred delivery date, but we do not offer guaranteed delivery times. Same-day delivery is available on select days and for orders placed before the relevant cut-off time. We cannot be held responsible for delays caused by circumstances beyond our control (such as adverse weather or traffic disruptions).

4.3 Recipient Availability: Please ensure the recipient will be available to accept flowers upon delivery. If not, we may leave flowers in a safe place, with a neighbour, or return them to our premises. In this case, reasonable attempts will be made to notify you, and redelivery may incur a charge.

4.4 Non-Deliveries: If incorrect or incomplete details are provided, we cannot be liable for failed or delayed deliveries. Please re-check all delivery information before confirming your order.

5. Cancellations & Amendments

5.1 Cancellation by Customer: To cancel your order, please contact us as soon as possible. Orders for flower delivery in Bexley may be cancelled or changed free of charge if we receive your request before the items have been prepared or dispatched. Once preparation has begun, cancellations or amendments may not be possible.

5.2 Cancellation by Bexley Florist: We reserve the right to cancel any order which we are unable to fulfil (for example, due to lack of stock, delivery restrictions, or payment issues). In such cases, you will be informed and receive a full refund.

6. Returns & Refunds

6.1 Perishable Nature: Flowers and plants are perishable goods and cannot be returned under normal circumstances. If you are not satisfied with the condition of your delivery, please contact us within 24 hours of receipt, providing photographs if possible.

6.2 Refunds: Where a product is found to be faulty or not as described, we will offer a replacement, refund, or partial refund at our discretion. Refunds will be processed to your original payment method and may take several working days to appear.

6.3 Non-refundable Items: Custom arrangements and personalised products are non-refundable, except where faulty or not as ordered.

7. Customer Obligations

7.1 Accuracy of Information: You agree to provide accurate, complete, and up-to-date information when placing an order. We rely on this information to deliver your flowers and process payments.

7.2 Prohibited Uses: You may not use our flower delivery service for unlawful purposes, including but not limited to sending abusive messages, or fraudulent or offensive content in your gift messages.

8. Liability & Disclaimers

8.1 Limitation of Liability: Our liability to you in connection with any order will not exceed the total price paid for that order. We accept no liability for indirect, incidental, or consequential damages connected to use of our online flower delivery service.

8.2 Force Majeure: We are not liable for any failure to perform our obligations caused by circumstances beyond our reasonable control (such as extreme weather, strikes, supplier issues, or pandemic restrictions).

8.3 Website Use: While we take reasonable care to ensure our website is free from viruses and other harmful components, we are not responsible for any loss or damage arising from use of our website or the ordering platform.

9. Personal Data & Privacy

We respect your privacy. Any personal data you provide will be processed in accordance with applicable data protection laws and our Privacy Policy. Your details are used only for the purpose of fulfilling your order and providing the flower delivery service in Bexley and surrounding areas.

10. Intellectual Property

All content, images, and other intellectual property on our website remain the property of Bexley Florist or our licensors. You may not reproduce or use any part without our prior written consent.

11. Governing Law & Jurisdiction

These Terms & Conditions and any transactions conducted with Bexley Florist are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Updates to Terms & Conditions

Bexley Florist reserves the right to update or modify these Terms at any time. Changes will be effective as of the date they are posted on our website. Continued use of our website or services after changes constitutes acceptance of the updated Terms.

13. Contact & Queries

For any questions regarding these Terms & Conditions, your order, or our Bexley flower delivery service, please use our online web contact form. Our team is available to assist you promptly and courteously.

14. Applicability of Terms

These Terms & Conditions apply to all customers ordering flower delivery within Bexley and surrounding areas through our e-commerce platform. Thank you for choosing Bexley Florist – local flowers, delivered with care.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bexley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bexley.

For assistance with orders, returns or account queries, please fill out the Contact Us form.